TECHNICAL SUPPORT ENGINEER

Job description

GOOD EXPERIENCE IN PLSQL 1. Incident management: 2. Diagnose, troubleshoot, prioritize and resolve application incidents according to customer expectations 3. compose clear, concise, descriptive bug reports 4. Service request management: 5. Access management 6. Feedback 7. Database exports/imports 8. Dispatching of tickets 9. Knowledge management 10. Analyze, identify and capture optimization possibilities in applications and support processes 11. Contribution to data quality and usability of applications 12. Collaboration with Product Management, Developers, Quality Assurance Team and Business Partners 13. Understanding business priorities. OUR REQUIREMENTS: 1. Excellent interpersonal and communication skills 2. High level of English (spoken and written) 3. Creative problem solving and troubleshooting abilities 4. Target-oriented, structured, self-dependent and proactive way of work and good ability for abstract thinking 5. Strong team player with high level of commitment and motivation 6. Good time management skills 7. Ability to work under pressure 8. High empathy and emotional intelligence 9. Oracle database and SQL knowledge 10. At least 2 years of experience as support engineer 11. Interest in the sales processes of global enterprises 12. Technical education (university) or similar practical experience 13. Atlassian product knowledge like Jira and Confluence 14. Agile methods in software development and SCRUM knowledge

Describe Candidate Profile

. Excellent interpersonal and communication skills • High level of English (spoken and written) • Creative problem solving and troubleshooting abilities • Target-oriented, structured, self-dependent and proactive way of work and good ability for abstract thinking • Strong team player with high level of commitment and motivation • Good time management skills • Ability to work under pressure • High empathy and emotional intelligence • Oracle database and SQL knowledge • At least 2 years of experience as support engineer • Interest in the sales processes of global enterprises • Technical education (university) or similar practical experience • Atlassian product knowledge like Jira and Confluence • Agile methods in software development and SCRUM knowledge

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