Service Desk

Job description

Service Desk Analyst ( Must have experience on any Programming language) Location: Phoenix, AZ 85007 (Onsite-Hybrid) Contract Job Description: Roles & Responsibilities: • Responsible for problem solving and support of the Tier I Service Desk. • Provides customers service. Supports production systems; analyzes and resolves production problems in a timely manner; resolves end user service requests as assigned. • Performs root cause analysis and remediation in one or more applications or systems. • Analyzes, debugs, and resolves defects in applications. • Completes unit test application changes to ensure quality of work. • Engages with Sr. Leadership and stakeholders to understand functional requirements. Skills Required • General knowledge of operating systems, enterprise application, database management systems, and development platforms. • Strong customer service skills Excellent interpersonal, written and oral communication skills • Ability to balance, prioritize and organize multiple tasks • Ability to work collaboratively in teams and across organizations • Ability to synthesize feedback and adjust plans accordingly • Ability to build strong relationships inside and outside the organization • Ability to develop and write technical documentation • Ability to develop applications in at least one programming language Experience Required: Qualifications & Education: Bachelor’s degree plus 2 – 4 years of programming and analysis experience (or equivalent experience)

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