Manager - Order Management & Operations @New Delhi

Job description

As the Manager- Order to Cash and operations, you will have the following responsibilities: • Leads the end-to-end order-to-cash (O2C) process for company which includes Billing, Collections and Cash. • Provides strategic direction and operational leadership for all O2C initiatives. • Defines and executes standard processes across all locations. • Manages key metrics to ensure compliance with service level agreements, KPI’s and benchmarks against industry leaders. • Analyses collection processes and establishes best practices for all receivable types. • Cultivates an environment that encourages maximum productivity and service effectiveness, professional development, open communication and teamwork. • Ensures appropriate training and knowledge transfer occurs across all relevant business processes. • Ability to manage multiple priorities and to thrive under tight deadlines and high-pressure situations. • Prepare the various report, MIS and Dashboard as per management requirement

Describe Candidate Profile

Ideally degree educated or equivalent in a related discipline, however experience is more important for this role. • Subject matter expert on the end-to-end credit and collection process. • Ability to actively engage stakeholders, clients and staff to ensure processes are executed consistently. • Intermediate knowledge of accounting. • Strong interpersonal, communication, Analytical and negotiation skills. • Experience with SAP or similar ERP system, MS Office is desirable. Experience in Oracle NetSuite CRM, Salesforce CRM tools is preferable. • Experience in revenue recognition and analysis. Experience on handling statutory and internal audits including query handling, schedule preparation • Excellent organizational skills, ability to multi-task, judgment skills with independent decision making ability, research and analytical skills, understanding credit risk, and focus on finding solutions"

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