Library Service Engineer (Contractual)

Job description

• Regional authoritative expert on technology aspects of platform functionality, markets, trends o Strive to be an EDS feature expert. Use the product(s) frequently and thoroughly. Gain continual knowledge progression of the technology platform by participating in frequent internal technology trainings and product strategy sessions. o Act as the EDS technology champion for your region. Stay abreast of industry and technology trends. Conduct market research and competitive intelligence. o Strive to be a FOLIO and library automation systems expert and act as a champion for the region. • Pre-sales customer presentations and meetings, and RFIs/RFPs o Present SaaS technology solutions as well as new releases and future features. o Conduct sales presentations, focus groups, and other consultative customer requirements gathering exercises via frequent web-based and on-site sessions. o Identification of Professional services custom development requirements and implementation support. • Relationships o Establish strong relationships with regional Sales and customer support teams, as well as existing and prospective customers. o Customer’s tech gurus at key accounts. o Manage relationships with key regional technology partners and vendors, when necessary.

Describe Candidate Profile

• Three (3) year college/university degree. • Minimum two (2) years of progressive experience in either System Librarianship, Electronic Resources Management Librarianship, Web Librarianship, Access Services Librarianship, or related field. • Minimum two (2) years of experience and excellence in presenting as well as written communication describing details for technology, Internet, or software application products to internal and external audiences and various levels of management. • Experience providing direct customer service preferably in a consultancy/library setting. • A level of technological acumen that will enable the ability to identify root causes of technical issues as well as to provide solutions under resource and time constraints. • Ability to multi-task and work independently while maintaining team involvement, organized and detail oriented, strong problem solving and analytical skills. • Fluency in written and spoken Hindi and English.

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