Key Account Manager – Higher Education and Skills

Job description

• Manage a portfolio of high-value customers and HE groups, acting as the primary relationship manager. • Develop and execute Account Plans to retain and grow business from key accounts. • Build long-term, trust-based relationships with Higher Education and Skills (HE) decision-makers and influencers. • Fulfil the account management tasks for accounts identified as Platinum, Gold, Silver and Bronze and monitor progress. Customer Engagement & Delivery • Ensure effective onboarding of new partner Higher Education and Skills (HE) and smooth delivery of English exams and learning services. • Coordinate with Exams Operation, Propositions, and Customer Services teams to resolve operational issues. • Lead regular check-ins, review meetings, and feedback loops with Higher Education and Skills (HE). Sales & Business Development • Identify opportunities for upselling and cross-selling within managed accounts. • Meet/exceed KPIs on revenue, customer retention, and satisfaction. • Work with the Lead and regional colleagues to engage large Higher Education and Skills (HE) chains with multi-city presence. Reporting & Data Management • Maintain accurate account records and pipeline updates using CRM tools. • Monitor account performance and provide regular updates to the Lead and other stakeholders. • Use customer insights to inform product and service development discussions. Collaboration • Coordinate with Marketing to tailor campaigns for account-specific needs. • Work closely with colleagues across South Asia, including those in Nepal, Maldives, Sri Lanka, and Bangladesh, to align on best practices and Higher Education and Skills (HE) engagement strategies. • Participate in regional forums and team learning initiatives. • Work closely with Academic team of CUP for portfolio account management.

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