Cloud Sustainment Engineering Manager

Job description

• Managing Cloud Ops or Cloud infrastructure teams responsible for governance, administration, operations, compliance and to ensure a reliable environment. • Continuously improving all services supported • Improving Governance, Automation, Administration, and security for all aspects of the cloud (IaaS, SaaS, PaaS). • Validating all documentation associated with the services supported and updating when appropriate. • Event and incident management ensuring all faults are resolved within agreed SLA. • Flexibility in work schedule as all sustainment engineering positions are shift work, this position also will include on call work. • Working with the NOC, Sustainment, Engineering and Architecture as an escalation point and managing information and resources to drive outage bridges to resolution. • Ensure communications between all parts of the infrastructure organization. • Provide timely escalations and notifications as required by SOP • Conducts trainings and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers. • Ensure all job aids, SOP and knowledge based articles are updated • Coordinate with Architecture and Engineering on new projects handover. • Identify and maintain Sustainment Engineering business processes. • Provide supervision to the Cloud Sustainment Engineering staff. • Control work schedules, duty assignments, performance evaluations and time-off requests • Manage working relationships with other business units and maintain effective cross-functional communications • Maintain a service oriented environment focused on problem prediction, detection and resolution • Complete additional tasks as assigned

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